Dear Sir/Madam!
It's nice that you want to know our opinion about staying on our vacation from 14.6. to 21.6.2025 - Pašman Island - TIANA - Robinson house. Unfortunately, it won't be positive. It already started with the search for an agency in Biograd na moru. At the address where the agency you referred us to was supposed to be, the door was closed and there was no notice on the door.
The neighbors told us they had moved, but they couldn't explain where.
We call your agency and get a response from an employee that he is not aware that they have moved. He checks and contacts us. A few minutes later he calls and tells us the new address. (200 m away) We finally find it, but it was after 12 o'clock. It was already very hot this search and wandering around the city.
To make sure we didn't have a bad time, the owner and her daughter took care of us on the last day of our vacation, this is how they introduced themselves upon arrival.
Instead of good morning, it was: what are you still doing here, you should have vacated the house by 9am. Let's explain that we have written (proof in the attachment) that it is at 10am. We show your offer from the email and the voucher. Both documents say that departure is at 10am.
She also added that all guests at their place and in the surrounding facilities vacate and leave the premises by 9 am, and if this does not apply to us, and that we are the first guests who do not take this into account. She also claimed that what we have written from the agency is not correct, that we should also look on the internet ourselves, which by the way, did not work, there was no signal, and the phone signal was very poor. Wow, what kindness! With such "complimentary and friendly" words, our vacation in Tiana's house ended. Both ladies, after a "nice greeting" for good morning, hid in the upper rooms, and we took the rest of our luggage and left, not very happy. We found that "you cooperate extremely well with landlords", and that you provide us, the tourists who pay for your services, with "all the information" so that we can go on vacation as carefree as possible and find everything from the first time.
These were stressful moments for us that we don't want to repeat. Brigita
AGENCY ANSWER:
Yes, you did receive a document with the agency's old address written on it.
We resolved this immediately upon your call - the new location is approximately 200 m away from the old one.
We apologize for the error.
So far, we haven't had any problems with guests not being allowed to stay until 10 am.
You are the first guests to inform us in the 20 years since we have been operating these robinsons on Pašman that they wanted you to leave the facility at 9 am.
I hope everything else went smoothly and that you had a great time on Pašman.
Translated by Google Translate
