The staff were very helpful in addressing the issues raised. With waiter Roberto, they have the best employee in the entire hotel. He was very attentive and treated all guests equally. When choosing dinner for the next day, the children were offered alternatives if there was anything they didn't like. The hotel's location is excellent. The old town is about a 15-minute walk away, as are various shopping opportunities.
The rooms do not match the photos provided. Definitely not a 4-star hotel. The air conditioning in the room was not working, and it was impossible to repair it within 10 days. The water in the showers in the evenings was more cold than warm. With four people, the second-to-last and last guests only had cold water. Even in the mornings, you had to wash with cold water. The food (half-board, set menu) became repetitive after seven days: The waiter (Sandro?) was very attentive, but only to guests who were also from his own country. Other nationalities were largely ignored, and tables were only cleared for those from his own country. If you wanted to order coffee, you had to ask several times. Coffee is made in a single filter coffee machine, which was regularly empty. Breakfast offered a very limited selection of pastries, even though there is a bakery across the street. We ate whole-wheat toast for ten days straight, the kind you can get at home. One waiter is clearly insufficient for the breakfast buffet. Various food items were regularly out of stock and unavailable for several days! On Pag, in a 4-star hotel, I would have expected to find the famous Pag cheese at breakfast. Unfortunately, it wasn't there! If you wanted to try it, you had to buy it in town at a high price, just to see if you even liked it. The cleanliness of the room upon arrival should be significantly better, especially during the Covid-19 pandemic. Cleanliness is clearly not a priority here. The men's toilet (a sit-down toilet) was filthy for 10 days, and no one thought it necessary to clean it.
The hotel is mainly occupied by Polish, Slovak, and Hungarian guests; there are hardly any German-speaking guests. The hotel has a very good location, and the pool area with its infinity pool is unique. There is direct beach access.
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