Friendliness of the staff, cleanliness of the hotel and surroundings, concern for the COVID-19 situation
-I find it strange that the receptionist doesn't know that we're in the hotel for the third time and the second time in a row, -the staff is friendly, but at least some of them are completely inefficient or clumsy, it seems illogical to me that the pool manager doesn't know the dimensions of the pool, even though the tile was behind his back (I found it myself later), most of the staff don't consider the hotel theirs, but they do their own job exclusively and don't deal with anything else (e.g. a relatively minor coffee or ice cream stain was on the beach table for at least three days until someone cleaned it, even though they had to see it when they were setting up and putting away the towels), when cleaning the room, the cleaner took away the dirty glasses and coffee cups despite verbal and written requests but didn't return the new ones, so an emergency at the reception was necessary, to sum up, everyone is very friendly and constantly apologizes, but at least some of them are simply not suitable for this job
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